Last week I spent some time in our order fulfillment warehouse, just as I do every week, observing and listening. It’s incredible to watch the team manage an order—from picking, kitting, packing and shipping—with such smooth coordination, like a symphony of movement. And then it dawned on me: our staff is in a state of near constant motion. How many steps do we take each day on behalf of customers? Thanks to the miracle of wearable technology, I was able to calculate the answer.
Our team of fulfillment professionals accumulates an average of 30,000 steps per day. That equates to 7.5 million steps over the course of a year, or approximately 3,750 miles! We are essentially walking from New York to Los Angeles (with over 1,000 miles to spare) each year so our customers don’t have to.
If you’re a Training and Education professional who is tasked with handling your own order fulfillment, how far are you (or your team) “traveling” each year, in an effort to serve your members and learners? How much energy are you expending on non-mission centric tasks such as packing student handbooks, tent cards, pens, and supplement study materials into boxes, and then having to track all the shipments? Not to mention the continuous process of managing the remaining inventory. What if you could re-allocate your time and resources to initiatives that grow your programs, elevate your brand and improve the experience for your learners?
Our customers know that we’ll travel to the moon and back to make sure their course materials are delivered accurately and on time. And now we have the data to prove that we truly will.