Project Manager

The Project Manager is responsible for managing customer projects, serving as a primary contact to external and internal customers. Assuring that all customer expectations are met or exceeded in a cost effective and timely manner. Acting as customer advocate in all product teams to assure a continuing focus on customer satisfaction and product improvement.

Essential Duties and Responsibilities:

  • Review and plan schedules for customer projects serving as a liaison between customers, product team members, and team leads to assure:
    • Production goes according to customer need.
    • Work moves through the team efficiently and within budget.
    • Customer projects deliver on time.
  • Receive customer projects and enter into production. Includes the following in accordance with company policies and procedures:
    • Create job tickets and keep them updated with accurate information.
    • Generate quotes and purchase orders as required.
    • Gather and confirm project specifications and price.
  • Understand customer needs and recommend ways our products and services can benefit end users needs.
  • Receive questions and concerns from external and internal customers; troubleshoot and resolve problems.
  • Take customer service and support to continually higher levels of performance.
  • Assist with the control of loss and spoilage in the team. Emphasize the need for quality in the work performed and spot check the work done by the team members.
  • Collaborate with team members in pro-actively seeking new and better ways to perform job tasks.
  • Work with leadership to develop and improve processes.

Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required, but is not meant to be all-inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

  • Bachelor’s degree in related discipline; or combination of related education and experience.
  • Proficient in MS-Word, MS-Excel, Acrobat, email software, Windows operating systems.
  • Experience with HTML text editor software and graphic/photo editing software required.
  • Ability to learn new software quickly.
  • Ability to balance multiple projects, while making quick decisions through trouble-shooting.
  • Ability to work cross-functionally through the company.

Desired Skills:

  • Experience with cross-media products, print and digital
  • Familiarity with MAC OS environment a plus.
  • Experience with planning and/or designing print or web-based projects.
  • Familiarity with databases.
  • Familiarity with xml.

Mental Requirements:

  • Reading, writing, and calculating
  • Interpersonal skills
  • Reasoning/analysis
  • Work with minimal supervision

Equipment/Tools Used:
Personal computer, phone, calculator, Microsoft Office Suite, OMS

Physical Requirements:
Light work (lift 10 lbs):  Occasional – Office equipment and supplies

Medium work (lift 15-25 lbs): Occasional – Boxes of manuals, books, etc.

Travel Frequency:
None